Terms & Conditions

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@isra.org.au.

 

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Email within 3 working days.

If you wish to query a delivery please contact us at info@isra.org.au

 

Refund & Returns Policy

Product- Based Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 10 day money-back guarantee from the time you receive the goods. Please email us at info@isra.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. ISRA Australia will not be responsible or parcels lost or damaged in transit if you choose not to insure.

 

Service-Based Refund Policy

If for any reason you are not satisfied or have changed your mind about a service that ISRA Australia provides, within 30 days of the purchase date, we will fully refund the cost of your order.

If you have any enquiries regarding this document and the payment services offered by eWAY
please visit our website at www.eway.com.au